Frequently Asked Questions

How often do I need to pump my septic tank?

The answer depends on how much you properly care for, as well as use (and abuse) your system. For an average family of four, the state of Florida typically recommends the tank is pumped every 3. The short answer is, you should pump your tank whenever it needs it. (i.e., the sludge and scum levels reach about 30% of the tank’s capacity. Pumping frequency depends on many different factors, including the size of the septic tank, household practices, and water consumption. It also depends on what you put down your drains, such as cleaning products, bleaches, detergents, and cooking oil which can kill the good bacteria in your tank. Since there is so much variability in these factors, regular inspection is recommended to determine the condition of your septic system. Contact us today to determine when pumping is needed for your system. We can help you personalize your maintenance program.

When you pump my tank, will you make a mess of my yard?

No. Our trucks are equipped with a couple hundred feet of hose so that we can pump your tank from the driveway or side of the road. When we dig up the cover to your tank, we will put the grass off to the side, then, put the dirt in a separate pile. When done, we will carefully replace the dirt with the sod back on top.

What can we do to improve drain field performance?

Be careful what you put into your septic tank. Also, make sure not to put anything that could harm your system such as cooking oil and grease, cleaning chemicals, bleaches, detergents and anything that will kill the live bacteria in your tank.

My pump alarm is going off. Why?

The Liquid level in the pump chamber is either too high or too low, or an electrical problem exists in your system. You might try checking the circuit breakers.

What is a clean out?

It’s a white PVC pipe in your yard that grants physical access to the line for cleaning.

What are risers?

Plastic or concrete extensions to bring tank lids to ground level.

What lids need to be uncovered?

The large garbage can (18”-28” diameter) size lids to the septic tank and to the pump chamber.

Where is my tank?

I could be anywhere around your house. Contact us with questions regarding your specific site.

What is a Jetter?

A High-pressure water jetter is used to clean drain lines and drain field laterals.

What do you do when the main line is plugged?

We clean the blockage in the line with a cable or jetter.

How do we locate tanks?

Probing the ground with a bar or using an electronic locating device.

What is a sewer camera?

This is a video camera put into the pipe to inspect the problem so we can look at it on a television monitor/videotape.

Can I plant trees near my septic system?

It is not recommended. The roots tend to want to find water and could eventually invade the lateral lines (blocking the flow of water) or other components of your system, including the drain field itself.

Why does my toilet run all the time?

Possibly the Flapper is not plugging the drain valve, not allowing the water tank to fill up. Also, the chain could be caught around something inside the tank.

Why is fecal matter coming up thru my showers?

This is usually a result of your drain field not operating correctly. This would require a drain field specialist to come out and diagnose the problem.

My drains are backed up.

This could be the result of many things. Hair, paper towels, food items. If a liquid drain cleaner does not work, we would recommend snaking it and/or calling a plumber.

My hot water heater is leaking.

Depending on the age of the heater, it could be rust wear, and/or valve wear. Replacement based on age would be recommended.

My garbage disposal won’t turn on.

This could be the result of many things. Food, oil or any hard item jamming the disposal. Clearing the drain and resetting the garbage disposal would be recommended.

How do I know if my house needs re-piping?

Brown or yellow water coming up thru the house. The color change of water or watermarks and/or leaks.

Does my septic tank have a filter?

Typically homes built after 1998 do require a filter.

How many tanks does my septic system have?

This depends on the size of your home. Typically smaller homes (1) and going up from there. The average larger home has 2 tanks.

How long does a Drain field last before I need to replace it?

If your drain field is properly maintained, (i.e., pump outs every 3 years, ad bio-boost on a monthly basis) it could last 15-20 years.

What are the signs that I need to replace my drain field?

Dirty water backing up into the house, dirty water standing in the yard, also a bad odor.

What does it mean if the alarm goes off on the lift?

Typically, it is related to a full lift station, and/or could be a bad pump.